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Frequently Asked Questions

Our opening times  >

Our warehouse is open 9.00 AM until 5.30 PM Monday to Friday. If we are closed, feel free to email us and we will get back to you as soon as we’re back in!

Can I Collect from your warehouse?  >

Yes, of course you can! If you place your order today, you will be able to collect it the very next day. If you need it sooner, please call us on 01908 261280 and we’ll see if we can have it ready faster! Don’t forget – we’re not here at the weekend!

Can someone else collect my order?  >

Yes, as long as they have the correct order information, this will not be a problem.

What is the minimum order for Prestige carpet runner?  >

The minimum order for our prestige heavy duty carpet is 2 metres.

Help! I have just placed my order and can see something is wrong!  >

Not to worry, If you contact us as soon as the order is placed we can still catch it and make any changes!

My order has just been delivered but not everything is in the box. I have ordered Helium and other small items.  >

These small items will be in the box with the helium! The packers sometimes put small items in the box alongside the helium cannister to avoid them slipping out of the main packaging in transit.