Frequently Asked Questions

Our warehouse is open 9.00 AM until 5.30 PM Monday to Friday. If we are closed, feel free to email us and we will get back to you as soon as we’re back in!

Yes, of course you can! If you place your order today, you will be able to collect it the very next day. If you need it sooner, please call us on 01908 261280 and we’ll see if we can have it ready faster! Don’t forget – we’re not here at the weekend!

Yes, as long as they have the correct order information, this will not be a problem.

The minimum order for our prestige heavy duty carpet is 2 metres.

Not to worry, If you contact us as soon as the order is placed we can still catch it and make any changes!

These small items will be in the box with the helium! The packers sometimes put small items in the box alongside the helium cannister to avoid them slipping out of the main packaging in transit.

Yes. We will repeat the message along the whole length of the ribbon leaving a gap of approximately 55mm between each print. How many times it is printed depends on the size of the text chosen and the message. I.e. the longer the message the less repeats.

We use a high quality, waterproof and tear resistant, 440gsm front-lit vinyl, suitable for both indoor and outdoor use.

The banner comes supplied with brass eyelets. Our medium (6ft x 2.5ft) sized banner has 4 eyelets (1 on each corner) and our large (10ft x 4ft) banner has 6 eyelets (1 on each corner and 1 on each vertical edge). You can hang them with rope, cord, strong string, etc

The print quality is the best available right now. We have recently invested in the highest quality machine available, to guarantee the quality of the banners produced.

Yes, please do! Upload an image using our design tool, you will be able to adjust this to fit on to your specifications.

We have a fully automated system that allows you to upload your image as you are personalizing your banner. If you have any problems uploading your image, you can email it to us at [email protected] with your order number and name, however you must select “With Photo” when ordering the banner, or it will be printed without.

Our software automatically resizes your image to fit the available space without jeopardizing quality.

Yes. All banners are shown exactly as they will be printed online, when you are designing the banner.

Please call us ASAP. Our banners are made via an automated service – The second you place your order they are set up for production. If you call us and tell before it goes into production we will cancel it if possible, but if the production process has started we are unable to offer a refund. We use an AUTOMATED system, and must inform you that we do not proof read banners for spelling mistakes/typos.

We cannot accept returns of banners. They are put through a stringent quality control procedure. If the banner you have received has been damaged in transit, please inform us within 48 hours of purchase and we will organize a replacement.

We have a number of fonts available for the banner text. Please select the option you want when placing your order.

Our banners come with a low key edging of approx 0.4cm. We place the eyelets over this space so they do not interfere with the design.

All of our personalised banners are waterproof. We suggest using warm water and a cloth. This should be sufficient to remove most dust and grime. Using strong cleaning solutions like Mr Muscle, bleach etc can damage the banner, as can using abrasive cleaning materials such as scourers etc

Store it in a cool, dry safe place. Please ensure it is free of the elements, including frost etc. The banner should last for many years to come

Currently we only have the banners that are available for sale on our website, but we are able to print custom designs or even design banners from existing customer artwork, or from scratch. Please email us or call us to discuss the available options.

Only the printed photo balloon, all others are sent deflated so would require helium or air inflation. We do operate another website called BalloonDevil.co.uk where you can get Balloon bouquets and they are sent inflated, to arrive as a gift!

Of Course! If you supply us with the artwork and measurements we can discuss this with our printers and see if it is possible.

We have plenty of stock available so this is available for next day delivery if required!

Yes, as long as the canister is correctly sealed, nothing can escape. They can be stored for up to a year!

If you turn the ‘key’ that is located at the top of the cylinder all the way around anti-clockwise and then push the rubber nozzle down hard towards the floor, you should then hear the gas escaping.

Unfortunately not. We have assorted colours available or set colours per kit but you cannot mix and match.

The Large canister is 30cm wide, 46cm tall and weighs 4.5kg the small is 24.5cm wide, 43cm tall and weighs 3.2kg

Yes, of course, as long as the order is placed before our 2pm cut off time and the next day delivery is selected at the checkout.

Yes! Please place your order on line and selected next day delivery and call us straight away with the order number and we will make sure it’s dispatched today for delivery to you tomorrow!

Yes, as long as they have the correct order information, this will not be a problem.

We cannot guarantee a specific time – ‘Next day’ delivery is between 9.00AM and 6.00PM – We do have a pre-12PM delivery option available on our website if you need it earlier.

Yes! Orders need to be placed before 2.00PM on a Friday and the Saturday delivery option must be selected at the checkout. Delivery times 09.00am – 16.00am (Please do not select ‘next working day’ as this will not be delivered until the following Monday!)

Yes, when entering your address details, there is a section where you may enter any special delivery instructions. Please keep this as short as possible so it fits on the address label!

The minimum order for our prestige heavy duty carpet is 2 metres.

They are a slightly different shape to a traditional balloon, so you can tie each end to the other. Sort of like our modelling balloons!

They are made from 100% cotton. These bags are reusable and can also be machine washed on a low setting.

It is a lightweight plastic sheet so it can be attached to the wall with your choice of adhesives such as sticky tac or tape.

For any other enquiries, please email [email protected] or call us Monday – Friday 9.00AM – 5.30PM on 01908 261280.