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Welcome to the website terms and conditions for use.

Welcome to the good ol’ Terms and Conditions page! We know it’s not riveting stuff, but you really should read through all the points below carefully and make sure you understand them before going ahead and ordering anything from our site. It’s important that you understand that by ordering any of our products, you are basically agreeing to be bound by these Terms and Conditions.

We recommend that you print a copy of these terms and conditions for future reference.

1. Who we are: The term ‘Partyrama,’ ‘,’ ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 2 Clarendon Drive, Milton Keynes, MK8 8DA. Partyrama trades as a partnership and is registered for VAT under GB348 4609 32. The term ‘you’ refers to the user or viewer of our website. If you have any comments or suggestions, we would be pleased to receive them at our main address or by emailing us at [email protected] Alternatively, you may call us on +44 (0)1908 261 280

2. Governing Law and Jurisdiction: While we accept orders from within and outside the UK we will only accept orders on the basis that you are agreeing to these terms and you are bound exclusively by the courts of England and Wales.

3. Changes to these Terms and Conditions: No other terms or changes to the Terms and Conditions shall be binding unless agreed in writing signed by us.

4. Pricing and Availability: The prices of the goods are those specified on Partyrama Web site. The price, as displayed, is inclusive of VAT (at the standard UK rate). There will be an additional charge for delivery. Orders are subject to availability. In the unlikely event that the goods are unavailable, the customer will be notified by Email. Price and availability information is subject to change without notice.

4.1. The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

4.2. Product prices include VAT. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

4.3. If there is a pricing error and it is obvious and unmistakeable and could have reasonably recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.

5. Delivery of Goods – Partyrama will deliver the goods ordered to the delivery address supplied by the customer. Availability permitting, all orders paid for by credit card will be dispatched immediately. Partyrama is entitled to deliver in part. Dispatch of goods constitutes fulfilment of contract.

6. Partyrama Warranty 100% money back guarantee – If the goods delivered are not what the customer ordered, are of incorrect quantity or are damaged or defective, Partyrama will, if the customer returns them within a fifteen-day period, at the customer’s option either give a full refund or where possible make good any shortage or non-delivery or replace any damaged or defective goods. Not all goods purchased from Partyrama may be returned for a refund. Please see section 6.(1) for non returnable items. If you receive any damaged or faulty items or have missing items, you must notify us within 48 hours of taking your delivery.

Before sending the parcel back to us, please contact us via e-mail at [email protected] or call us on 01908 261280.

6.1. You must take care of our goods whilst they are in your possession and any item for return must be received back in its original shipped condition and original packing. The item must be without damage or use and in a suitable condition for resale. Please note that we CANNOT accept returns of any personalised products (including banners, napkins, ribbons, balloons and cut-outs) unless damaged or faulty, disposable helium gas cylinders (once package has been opened), or any edible items.

6.2. All original packaging should accompany any returned item. We cannot accept returns for refund if such items have been opened from a sealed package (Costumes do not come in sealed packages and you can try them on). All items will be inspected on their return to our warehouse.

6.3. We are not a manufacturer, so the whole product and packaging must be returned in the same condition as you would have received it and how you may expect to receive it. If the product or packaging is in any way missing or damaged, we cannot refund.

6.4. You or your carrier are responsible for any returned goods until they reach our warehouse. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mail’s “Recorded Signed” service. You may like to opt for Royal Mail’s “Special Delivery” service if it is a valuable item.

6.5. We try to make refunds within one week of receipt back to us though promise to make all refunds within 30 calendar days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescale’s.

6.6. Please return the goods to the address on the top of your receipt/invoice including the Returns Authorisation Number. Any returned items not including such information may well be delayed.

6.7. 7. We are unable to replace an item until the original is returned to Partyrama. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.

6.8. Sometimes and especially if goods are purchased in advance for a present or delivered while on holiday, aforementioned 7 day response timescale’s can be missed. Therefore, without prejudice and as a gesture of goodwill, we are happy to consider the following remedy on a case by case basis:

Should an item not be required and is returned and received by us between 7 working days and 30 calendar days, we will be happy to accept the item(s) back with refund of goods to the value of 60% of the purchase price (excluding shipping)

Should an item be returned and received after 30 calendar days, we will have no obligation to refund. If you wish the item resent to you, we will ask for additional shipping costs.

[*] “7 working days from receipt of delivery” shall be defined as the date from when your shipment is received by you, being the date of signature that the package is received by you.

7. Intellectual Property All the information, data, text, graphics, links or computer code published on, contained or available on this website (the “Material”) are the copyright of Partyrama. Unauthorised use of the Material including the production, storage, modification, distribution or republication without the prior written consent of Partyrama or, where applicable, the respective copyright owner(s) is prohibited. The names and logos of Partyrama and all related products and service names, design marks and slogans are the trade names, service marks or trade marks of Partyrama and may not be used without the prior consent of Partyrama.

8. Disclaimer Partyrama hereby, to the fullest extent permitted by law, disclaims all warranties and conditions with regard to the Material and any goods and services supplied in relation to this website, whether expressed or implied or statutory (including all implied warranties and conditions of the merchant ability and fitness for a particular purpose). In no event that Partyrama be liable for any indirect, punitive, special, incidental or consequential damages whatsoever even if Partyrama has been advised of the possibility of damages including, without limitation, damages for loss of use, data or profits arising out of or in any way connected with the use or performance of this website, interruptions or delays to this website, the provision of or failing to provide services, or for any information, material, goods and services obtain through this website or otherwise arising out of the use of this website, whether based on contract, tort or otherwise to the fullest extent permitted by law.

9. Invalidity of Terms and Conditions

If for any reason part of these terms and conditions are unenforceable; the validity of the remaining terms and conditions will not be affected.

Privacy Policy is committed to protecting your privacy. Please read the following to understand how your personal information will be handled. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Your personal information

When placing an order, we collect the following information from you – your name, address, telephone number and Email address and Credit/debit card details. This information allows us to process and fulfil your order and to send confirmation of the details of your order.

Using your personal information

Partyrama will use the information that you provide us for marketing purposes and to notify you about improvements and enhancements to our online shop. We would like to keep you informed about our products and services and notify you of special offers that we think may be of interest to you.

However, we will not pass on your details to other organisations. Your information is solely kept for the purpose of fulfilling an order, processing payment and keeping you up to date of the latest information regarding Partyrama. Should you not wish to be informed of Partyrama’s latest offers please e-mail [email protected].