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local_shippingDelivery
Can I Collect from your warehouse?
Yes, of course you can! If you place your order today, you will be able to collect it the very next day. If you need it sooner, please call us on 01908 261280 and we’ll see if we can have it ready faster! Dont forget – we’re not here at the weekend!
Can someone else collect my order?
Yes, as long as they have the correct order information, this will not be a problem.
Delivery Options
You can view all of our available delivery options by clicking here
If I place an order today, can I have it delivered tomorrow?
Yes, of course, as long as the order is placed before our 4pm cut off time and the next day delivery is selected at the checkout.
Its just after your 4pm cut off time for next day delivery is it possible to still have delivery for tomorrow?
Yes! Please place your order on line and selected next day delivery and call us straight away with the order number and we will make sure it’s dispatched today for delivery to you tomorrow!
What time will my order be delivered if I select next day delivery?
We cannot guarantee a specific time – ‘Next day’ delivery is between 9.00AM and 6.00PM – We do have a pre-12PM delivery option available on our website if you need it earlier.
Do you deliver Saturdays?
Yes! Orders need to be placed before 2.00PM on a Friday and the Saturday delivery option must be selected at the checkout. Delivery times 09.00am – 16.00am (Please do not select ‘next working day’ as this will not be delivered until the following Monday!)
Can my order be left somewhere safe if I am not home?
Yes, when entering your address details, there is a section where you may enter any special delivery instructions. Please keep this as short as possible so it fits on the address label!
My order has just been delivered but not everything is in the box. I have ordered Helium and other small items.
These small items will be in the box with the helium! The packers sometimes put small items in the box alongside the helium cannister to avoid them slipping out of the main packaging in transit.
What time are you open till?
Our warehouse is open 9.00 AM until 5.30 PM Monday to Friday. If we are closed, feel free to email us and we will get back to you as soon as we’re back in!
keyboard_return Returns & Refunds
Will you reimburse my return costs?
We do not cover the return cost of any orders, unless the items are faulty or damaged. In this case, please contact us and we will arrange to collect the faulty items.
How long does it take for a returned item’s refund to be issued?
All items that are collected or returned are refunded within 1-2 working days of being received.
I ordered items from the website, but they are not suitable. Where do I return them?
Please send your items back 2nd class to; Partyrama, Unit 2, Clarendon Industrial Estate, Wymbush, Milton Keynes, MK8 8DA
Can you refund an alternative card?
All items that are refunded, will be refunded by the same payment method the order was placed with.
inventory_2 Order Issues
Can you send me an Invoice?
Please contact us on 01908261280 or email us at [email protected] , we will get this sent straight over to you
Can I set up an account?
Please sign up to an account when checking out with your first order. With this facility, you’ll be emailed directly with new products and any discount codes that we run.
Help! I have just placed my order and can see something is wrong!
Not to worry, if you contact us as soon as the order is placed we can still catch it and make any changes!
I have other questions, who should I contact?
For any other enquiries, please email [email protected] or call us Monday – Friday 9.00AM – 5.30PM on 01908 261280.
watch_later Products & Stock
Are Balloons Delivered Inflated?
We deliver balloons flat and inflated. If they require inflated they will have this information overlayed on the image as well as in the product description. If they are inflated, they will specify in the product name that they are a Balloon in a Box
How do I Set up a Cardboard Cutout?
You can find instructions here: https://www.partyrama.co.uk/wp-content/plugins/partyrama-ecommerce-pro/includes/pro-images/prod-img/default/1st-cutotut-instructions-gallery-view-image.jpg
Is my message repeated along the personalised ribbon?
Yes. we will repeat the message along the whole length of the ribbon leaving a gap of approximately 55mm between each print. How many times it is printed depends on the size of the text chosen and the message. I.e the longer the message the less repeats.
Can you store helium?
Yes, as long as the canister is correctly sealed, nothing can escape. They can be stored for up to a year!
The helium canister appears to be empty
If you turn the ‘key’ that is located at the top of the cylinder all the way around anti-clockwise and then push the rubber nozzle down hard towards the floor, you should then hear the gas escaping.
With the helium and balloon kits, can I choose a selection of colours to fit my theme?
Unfortunately not. We have assorted colours available or set colours per kit but you cannot mix and match.
How big are the Helium canisters?
The Large canister is 30cm wide, 46cm tall and weighs 4.5kg the small is 24.5cm wide, 43cm tall and weighs 3.2kg
What is the minimum order for Prestige carpet runner?
The minimum order for our prestige heavy duty carpet is 2 metres.
How do you link the linking balloons?
They are a slightly different shape to a traditional balloon, so you can tie each end to the other. Sort of like our modelling balloons!
How do I ‘Hang’ the scene setter room roll on my wall?
It is a lightweight plastic sheet so it can be attached to the wall with your choice of adhesives such as sticky tac or tape.
How do i know my personalisation has saved?
This will all come through on the system to us, If any issues with persoalised items we will contact you, They will not be sent out blank!
What are your personalised ribbons made from?
Our ribbon is made from 100% double-sided satin.
How long does helium take to deliver?
We have plenty of stock available so this is available for next day delivery if required!
Can I make a cut-out, but not of a person?
Of Course! If you supply us with the artwork and measurements we can discuss this with our printers and see if it is possible.
Do you offer a banner design service?
Currently we only have the banners that are available for sale on our website, but we are able to print custom designs or even design banners from existing customer artwork, or from scratch. Please email us or call us to discuss the available options.
Do the cardboard cut-outs come folded or full size?
Our cardboard cut-outs are delivered folded in half, They come with instruction’s to set them up .
How big are the Helium canisters?
The Large canister is 30cm wide, 46cm tall and weighs 4.5kg the small is 24.5cm wide, 43cm tall and weighs 3.2kg.
With the helium and balloon kits, can I choose a selection of colours to fit my theme?
Unfortunately not. We have assorted colours available or set colours per kit but you cannot mix and match.
How do I ‘Hang’ the scene setter room roll on my wall?
Our scene setter room rolls are lightweight plastic sheets, so it can be attached to the wall with your choice of adhesives such as sticky tac or tape.
credit_card Payment & Gift Codes
Do we offer NHS discount?
Yes, please send us a picture of your NHS badge and we can issue a discount code for you.
I have a discount code from another website, why isn’t it working?
We are not affliated with any other websites. The only available discount codes that are able to be used are emailed to our customers or alternatively, displayed at the top of our website.
If I have an issue with my payment, what should I do?
If you encounter any issues when placing or paying for your order, please contact us on 01908 261 280 Monday-Friday between the hours of 9am-5.30pm. Alternatively, out of these hours, please email [email protected] and we will help out as much as possible.
I am a new customer to Partyrama, do you have any new customer discount codes?
If you are new to us, please contact us on 01908 261 280 Monday-Friday between the hours of 9am-5.30pm with details of your order and we may be able to provide a discount code.
settings Technical
Trouble signing into my account
“If you are having problems signing into your account please try using the “”Lost your password”” link here to have a new password sent to your email address: https://www.partyrama.co.uk/my-account/lost-password/ If you’re still having problems please contact us on 01908261280 or email us at [email protected]
Trouble creating an account
If you are having problems creating an account with us, please contact us on 01908261280 or email us at [email protected]
Trouble with the website
If you are having problems with the website, please contact us on 01908261280 or email us at [email protected] and we can resolve the issue straight away.
Trouble with the mobile site
If you are having problems with the website, please contact us on 01908261280 or email us at [email protected] and we can resolve the issue straight away.
star_border Popular FAQs
Can I Collect from your warehouse?
Yes, of course you can! If you place your order today, you will be able to collect it the very next day. If you need it sooner, please call us on 01908 261280 and we’ll see if we can have it ready faster! Dont forget – we’re not here at the weekend!
Are Balloons Delivered Inflated?
We deliver balloons flat and inflated. If they require inflated they will have this information overlayed on the image as well as in the product description. If they are inflated, they will specify in the product name that they are a Balloon in a Box
How long does it take for a returned item’s refund to be issued?
All items that are collected or returned are refunded within 1-2 working days of being received.
contact_support Get in Touch
Call us: 01908 261 280